How to make sense of notes made by executives - Text Mining or Sentimental Analysis

@er.lokeshsharma08 wrote:

Hi Vidhyarthees

I am working on a sentimental analysis of the data given by a company whose executives use a CRM tool to make notes to write about the visits to various clients.

I used an algorithm where I summed the count of each of the negative (-1) and positive words (1) based on English dictionary. Based on the resultant figure, I termed a particular note as negative (sum < 0) or positive (sum > 0).

What other approaches I could use?

Thanks
Lokesh

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