Call Center Optimization

@Kuber wrote:

Hello AV readers,

@tavish_srivastava

I read the case study on Call center optimization problem and found it really interesting.

I am also trying to solve similar problem in my current job(which has lots of data to look into, so what are the some of the starting points will you recommend) including:

1) Customer retention
2) Minimize churn rate
3) Analyze post-sales data to generate insights etc.

Any pointers/articles/code in this regard would be really helpful.

Thanks,
Kuber

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