IT Operations Defect Prediction Model

@Dikksha wrote:

Hi, I have given a task to create a prediction model for IT Operations management. It primarily includes the following areas:
1. Yearly/Monthly/Weekly/Daily/Hourly Call volume forecast in IT Service Helpdesk
2. Prediction of incidents based on their Priority/severity or Issues
3. Prediction of major failure like Disk Failure/Switch/Router which ultimately result into the High Severity Incident.

I have researched a lot on google and found some of the techniques for first model (call volume forecast) but unable to use it for my prediction model. I have came across with ARIMA model for time series forecast, but I'm now stuck with how to START part.

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